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Sr Claims Specialist - 90006571 - Boston

Date: Nov 15, 2018

Location: Boston, MA, US, 02210

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As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.


Protect the fiduciary interests of the Corporation through prompt investigation and administrative handling of personal injury and property damage claims brought by passengers, employees and others.



- Thoroughly investigates liability and damage aspects of accidents/incidents involving reports of personal injury and property damage.
- Establishes appropriate liability accruals/reserves and assures the claims database is accurate and current.
- Contacts claimants promptly, provides assistance, and monitors medical treatment.
- Evaluates claims and lawsuits with respect to liability and damages to determine corporate exposure.
- Accomplishes the fair and equitable disposition of claims and lawsuits by negotiating settlements with claimants and opposing counsel.
- Assists outside counsel in prosecution/defense of lawsuits filed by and against Amtrak.
- Maintains liaison with other departments to ensure effective communication and complete cooperation on claims related matters.



  • At least 3 years of experience in investigation and/or personal injury claims as this is a mid-level career position
  • Bachelor Degree or equivalent work experience
  • Excellent interpersonal skills.
  • Demonstrated organizational skills.
  • Excellent verbal and written communication skills.
  • Good computer skills.  Proficiency with Microsoft Office a must.
  • Familiarity with medical terminology and railroad operations.
  • Must be a team player, able to work under stress and maintain professional composure.



- Baccalaureate degree.
- Railroad claims investigation and negotiation experience.




  • Interior work (including office work, visiting shops and facilities) and working in field environment outside with varying weather, noise levels and lighting conditions and uneven walking surfaces including ballast.
  • Occasional work away from home, weekends, holidays, odd days and/or shifts.
  • May involve responding to accident sites as needed in a variety of hours, including at night.
  • Must have personal automobile available for use to fulfill work requirements, such as travel to accident and training sites, court appearances, etc.
  • Must have good visual acuity and hearing capability sufficient to perform the essential functions of the job unless other vision or hearing standards are required.
  • Must be able to lift, carry, push or pull loads in accordance with applicable standards.
  • Will be required to bend, stoop, stand and climb in performing daily tasks and activities.

Requisition ID:37481
Band Zone:C3 
Posting Location(s):Massachusetts
Personnel Area:MA03
Job Family/Function:Legal 
Relocation Offered:No 
Education Requirements:Bachelors Degree
Travel Requirements:Up to 25% 
Employment Experience Requirements:3 - 5 years of experience

You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.   We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.


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