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Manager On Board Services - 90230332 - Chicago

Date: Nov 4, 2018

Location: Chicago, IL, US, 60607

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Provides field management for all aspects of on-train service delivery in division with specific responsibility for on-board personnel.



• This position is accountable for all employee, passenger and train related activities at the crewbase and on board services.

• Lead implementation of the "Safety Starts With Me" process
• Responsible for responding to and addressing customer needs and issues

• Provides direction to ensure compliance of on-board personnel with corporate policies and procedures relative to customer service, service recovery, accounting procedures, FDA requirements, safety and uniform and grooming standards

• Implements operational processes to ensure quality and consistency of day-to-day over the road operations consistent with business and service objectives

• Assists in resolution of over road problems and resolves customer complaints;
ensures proper on-board personnel training and testing consistent with service requirements and other items of regulatory compliance

• Supervises employee development, counseling and disciplinary action

• Coordinates with management of crew base on employee standards, staffing, training, disciplinary actions and other personnel actions

• Coordinates with other field management, including stations, crew base, operations and mechanical, regarding service disruptions and recovery

• Implements the divisions safety plan to ensure compliance by all employees, and respond to, investigate and complete required paperwork

• If applicable, manages relationship with state agencies to properly administer state-funded programs.


• Must have demonstrated leadership and supervisory skills.  Some passenger transportation services experience.
• Ability to work under pressure, executing multiple tasks with tact and composure.  Working knowledge of applicable labor agreements.
•Demonstrates competency in administering and participating in Amtrak or state-sponsored programs related to safety, customer service or service enhancements.


• Must manage time effectively in order to respond to on-board employees, customers and other management staff quickly and accurately.
• Must have demonstrated leadership and supervisory skills
• Some relevant passenger transportation services experience
• Ability to work under pressure, executing multiple tasks with tact and composure
Must be able to share supervisory responsibility


Prefer a Bachelor Degree in Business Administration or related field or equivalent work experience, education or training.


Must have excellent oral and written communication skills

Requisition ID:34262
Posting Location(s):Illinois
Personnel Area:IL09
Job Family/Function:Transportation 
Relocation Offered:No 
Education Requirements:High School/GED
Travel Requirements:Up to 75% 
Employment Experience Requirements:Under 1 year of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status. 

POSTING NOTES: Transportation || On Board and Station Services

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