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Quality Assurance Analyst - 90198217 - Chicago

Date: Jun 13, 2019

Location: Chicago, IL, US, 60607

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Quality Assurance Analyst (QAA) is responsible for assessment, analysis, compliance review and reporting on the functionality and effectiveness of facility, equipment and component processes.  Additionally, the QAA will be the lead AAR quality representative and will have a major role on the Wheel PFT team.This position represents a composite role supporting Quality iniatives, Supplier Quality issues and general Business Line support. The Quality Assurance Analyst performs audits in accordance with guidelines specified in the Mechanical Department's Quality Management System, Rolling Stock Engineering Specifications and all Regulatory agency standards.  This position also monitors select performance metrics, utilizing data to identify trends and patterns to improve overall equipment performance and optimize maintenance opportunities.  



  • Performs extended facility, in-plant rolling stock equipment and supplier component inspections for both internal and external suppliers against regulatory compliance and quality standards and makes recommendations for improvement to both the existing standards and the methodologies and processes employed to achieve adherence to those standards.
  • Discerns between substantial and immaterial deviations in quality of material and workmanship, and to professionally insist upon substantial delivery of quality services and quality material.
  • Provides technical field engineering support for rolling stock maintenance involving inspection, troubleshooting, and turnaround servicing including interpretation of electrical schematics and mechanical drawings.
  • Analyzes performance data for systemic trends seeking opportunities for process improvement leading to increased equipment reliability. 
  • Conveys findings of assessments and compliance audits to organized labor personnel and operational management as opportunities for improvement in accordance to the Mechanical Department's processes, policies and procedures.  
  • Acts as an internal auditor, a liason for the Mechanical Department with other functional departmental personnel and various federal and state regulatory agencies including FRA, AAR, OIG, FDA and EPA.  



  • BS in Engineering, Business Administration or equivalent combination of education, training and work experience
  • Experience demonstrating skill in a quality related position (e.g., auditor, inspector, manager, quality trainer in ISO, AAR, ASQ, Lean and/or Quality Systems)
  • Demonstrated experience and knowledge of equipment maintenance procedures in areas of North American railway safety and regulatory practices including but not limited to AAR, FDA, FRA and Transportation Canadian rules, including working knowledge of the CFR-238 and basic qualifications.
  • Sound leadership and project management skills.
  • Working knowledge of equipment systems with problem solving skills for all fleet types including locomotives, trainsets, and cars.
  • Demonstrated proficiency in MS Office applications including excel, word, PowerPoint and Microsoft Project
  • Ability to learn new tasks (both complex and routine) in a fast-paced environment with frequently changing priorities.
  • Excellent written/oral communication skills.
  • Flexibility to work extended hours if required
  • Knowledge of collective bargaining agreements


  • ISO and/or AAR Lead Auditor certification
  • Demonstrated experience with Process Management Implementation and Control.
  • Extensive experience and working knowledge of current FRA, FDA and EPA regulations.
  • Demonstrated experience and/or working knowledge of the contractual aspects of Procurement/Contract Administration
  • Extensive experience in MS Office applications including Access and Project software
  • Demonstrated experience and working knowledge of International Organization of Standards (ISO) & AAR M-1003 criteria

Must have excellent written and oral communication skills.

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.

Requisition ID:40715
Posting Location(s):Illinois
Job Family/Function:Mechanical 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Mechanical || Mechanical

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