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Service Engineer - 90073563 - Long Island City

Date: May 16, 2019

Location: Long Island City, NY, US, 11101

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As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.

The Service Engineer applies electrical and/or mechanical expertise to troubleshoot and test the systems and equipment related to the Acela High Speed Trainsets.  Leads and directs system and equipment repairs with HSR Technicians and provides troubleshooting training to HSR Technicians on various trainset systems.  May be the main technical support for assigned geographical area.


•    Operates the on-board diagnostic monitoring system of the trainset.
•    Diagnoses cause of electronic, electrical, mechanical, hydraulic and pneumatic systems malfunction or failure of the control equipment and its components in the trainsets using knowledge of trainsets, technical manuals, and troubleshooting instruments.
•    Troubleshoots malfunctions related to the equipment and proposes solutions or modifications to avoid future failures by working with the Maintenance Engineering Department.
•    Plans, directs and records periodic testing of trainsets and major systems.  Analyzes and interprets data developed during the periodic testing and daily maintenance download reviews.
•    Documents malfunctions and performs analyses for management on equipment reliability and service issues.
•    Trains HSR employees in proper troubleshooting techniques and demonstrates maintenance and repair procedures to HSR technicians. 
•    May ride trains on a regular basis to determine en-route performance of control/mechanical systems and to assess dynamic state of system repairs.

•    Bachelor’s Degree in Engineering or Engineering Technology OR equivalent combination of relevant experience, education, and training, 
•    Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic and pneumatic systems using computerized diagnostic equipment.
•    Experience/ability to read schematics and interpret technical documents and instructions.
•    Demonstrated problem solving and analytical skills, including experience defining problems, collecting data and drawing valid conclusions.
•    Ability to work independently with minimal supervision.
•    Ability to collaboratively work with others in a teamwork environment.
•    Ability to effectively prioritize work and manage time.
•    Ability to lead and train others.
•    Ability to work extended hours and be on call and available on an emergency basis.
•    Ability to work days, evenings, nights, weekends and holidays to maintain 24 hour coverage.
•    Effective technical writing and interpersonal communication skills.
•    Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, Excel, PowerPoint and Projects.

•    Knowledge of high voltage electrical systems.
•    Knowledge of FRA, FDA, and AAR Standards and Regulations.

Must have excellent written and oral communication skills.

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.

Requisition ID:40456
Band Zone: 
Posting Location(s):New York
Job Family/Function:Mechanical 
Relocation Offered:No 
Travel Requirements:Up to 25% 
Recruiter Name:Justin Myers 


You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.   We appreciate your cooperation in keeping Amtrak safe and drug-free.  


In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.


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