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Station Mgr II - 90072105 - New York

Date: Feb 26, 2020

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Manage and direct all passenger and train-related activities involving station operations, ensuring an efficient, passenger-focused and well organized operation in compliance with Amtrak and regulatory policies and procedures. Manage employees involved in providing service to passengers including boarding of trains, red cap and checked baggage, ticketing, dissemination of passenger information including operation of passenger information systems, assisting disabled passengers, cleaning and maintenance of station facilities. Ensure safe and efficient station operations, optimizing employee contribution, passenger service,and on-time performance while providing appropriate level of leadership


Demonstrated knowledge of and experience in station operations,ticketing, mail baggage and express, building maintenance, service delivery, passenger handling and TCU labor contracts.Demonstrated ability to lead a successful passenger and occupational safety program. Demonstrated ability to work effectively in a fast-paced environment and to quickly refocus attention to accommodate shifting train, service and passenger priorities.
Demonstrated leadership, supervisory, customer service, conflict resolution and problem solving skills.Experience with Amtrak’s business systems.


Some direct experience managing a large, multiple-function customer services operation.  Direct experience leading a multi-faceted and diverse workforce serving a diverse clientele.


Must have excellent written and oral communication skills.

Requisition ID:43647
Posting Location(s):New York
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Transportation || On Board and Station Services

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