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Usher/Gateman - 90042924 - New York

Date: Sep 20, 2019

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?


Must be familiar with Amtrak and New Jersey Transit trains, have a thorough knowledge of timetables and connections, must compile up-to-date book on schedules and train information pertaining to the job. Must check tickets of passengers in the Seating Area and interface with the public in a courteous and efficient manner. Must be qualified to operate the Solari System Console and be familiar with the Arrow terminals. Must make announcements over the PA in a clear, comprehensive manner. Must assist disabled, elderly customers. Must perform other duties as may be assigned.  Manifests will be disseminated to Conductors and On-Board Service personnel where applicable Employees will be available to assist supervisors and Desk Clerk between train assignments and checking tickets. 


A high school education with two (2) years of college or business equivalent is preferred.



Prefer two years experience in a service-oriented position.


Must have excellent written and oral communication skills

Requisition ID:40928
Posting Location(s):New York
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Customer Service || On Board and Station Services

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