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Sr Business Services - 90260055 - Philadelphia

Date: Sep 3, 2019

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

This position leads various projects and departmental activities to include analytical and administrative programs, business operations in accordance with corporate and departmental policies, procedures, and directives based on organizational initiatives/goals.  Fulfill role of business liaison and SME for administrative support staff and department leadership while collaborating with other SME’s and/or leaders in multiple functional areas.



  • Lead, support, and mentor team members and department staff regarding soft skills, policy/procedures and system functionality while adapting coaching style to fit individual or group needs.
  • Assess, evaluate, recommend and implement standardized reporting requirements and tracking methods based on department business requirements, budgetary purposes and organizational changes.  
  • Seek process tools, techniques, and improvements based on corporate policy/procedures to advance business service levels through various forms and methods.  
  • Supports the department with auditing expenditures and invoices for review, validation and budgetary purposes based on business requirements.
  • Develops executive level presentations; composes, edits, and assists in preparation of routine and non-routine written correspondence; handles confidential and non-routine information.
  • Provide guidance and direction to the department’s administrative support staff with the ability to perform all functions of these positions.
  • Executes department process improvements
  • Reviews continuous improvement recommendations and develops action plan for execution



  • Bachelor’s Degree or equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
  • 3+ years of relevant experience (5+ years preferred)
  • Extensive experience in operational, analytical and administrative management roles of an organization.
  • Strong expertise in working with management processes.
  • Strong expertise using administrative systems and software such as SAP and Org Plus.
  • Excellent knowledge of Operations, HR and Finance department functions.
  • Excellent communication skills, both written and verbal.
  • Possess comprehensive knowledge of Travel and Expense Management & AP policies, procedures and processes.  
  • Demonstrated relevant work experience.
  • Possess strong expertise in responsible administrative and analytic roles performing multiple business and administrative (non-secretarial) activities.
  • Considerable experience implementing human resource related and administrative policies, procedures, and programs.
  • Substantial experience in effectively working with multiple team members at various levels in an organization
  • Expert experience using PC-based word processing, spreadsheets, and presentation software (e.g., Word, Excel, PowerPoint)
  • Strong organizational, attention to details, and problem-solving skills.
  • Ability to effectively manage multiple projects/processes.
  • Ability to establish priorities to meet business needs.
  • Ability to maintain confidentiality.
  • Ability to effectively interact with senior level management, business partners, Generalist and internal/external customers.
  • Ability to learn new tasks in a fast-paced environment with frequently changing priorities.



  • SME experience in an administrative management role in an operating department.
  • Expert experience in an administrative management role.
  • Excellent communication skills, both written and verbal.
  • Extensive experience using administrative systems and software such as SAP and Org Plus.
  • Strong expertise with operations department functions.  
  • Expert knowledge of Operations, HR and Finance department functions.


Must have excellent oral and written communication skills

Requisition ID:41303
Posting Location(s):Pennsylvania
Job Family/Function:Research & Strategy 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Research & Strategy || No Additional

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