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Customer Service Representative - 90034683 - Rensselaer

Date: Sep 17, 2017

Location: Rensselaer, NY, US, 12144

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

This front-line, customer-facing position is responsible for providing our passengers with exceptional, professional customer service by welcoming, informing and attending to the general needs of our passengers at all staffed stations within the Empire Service Stations-East District. This position is a Guaranteed Extra Board position and will perform three types of duties within the Transportation/Station Services Department at any staffed station within the district as required. Locations include Albany-Rensselaer, Schenectady, Saratoga Springs, Hudson and Rhinecliff, NY.

Responsible for the dissemination of both verbal and printed information to passengers including train schedules, train status, fares, ticketing and baggage policies, station and on-board services/amenities, destination/arrival city highlights, boarding information and alternative transportation options and arrangements during service disruptions as well as assisting passengers with baggage and providing boarding/detraining  assistance.


Customer Service Representatives process all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets and ticketing and baggage policies to handle all possible passenger transactions. Duties also include filling out related reports daily and properly safeguard company funds following Amtrak policies.


Customer Service Representatives will perform other clerical duties associated with the operation of the station, be responsible for the proper care and preventive maintenance of ticket printers and Amtrak computers and will perform janitorial and light maintenance among other duties which may be assigned by the management team.

All station service team members are expected to comply with Amtrak’s uniform and grooming policy to present a positive, professional image through appearance, manners, actions and personal style. The ability to communicate clearly and professionally with passengers and coworkers is essential for this position as well as the ability to maintain a positive, good natured attitude at all times.  Team members must be comfortable interacting with the public, speaking on a public address system, handling funds and using Amtrak computer systems. Work safely and as a member of a team.
•  Must be able to lift a maximum of 50 lbs
•  Willing to work evenings, weekends and holidays
•  Demonstrated customer service skills
•  Demonstrated communication skills
•  Demonstrated accounting & computer skills
•  Demonstrated ability to work both independently and as a member of a team
•  Demonstrated ability to work safely
•  Demonstrated ability to be proactive and follow procedures and policies
•  Willing to wear uniform with pride and concern for appearance
•  Demonstrated experience safely working with heavy equipment such as hand trucks, pallet jacks, forklifts, etc
•  Demonstrated ability to lead, direct and work with others in a professional manner

Must have excellent oral and written communication skills

Requisition ID:28961
Posting Location(s):New York
Personnel Area:NY11
Job Family/Function:Transportation 
Relocation Offered:No 
Education Requirements:High School/GED
Travel Requirements:Up to 100% 
Employment Experience Requirements:5 - 7 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

POSTING NOTES: Transportation || No Additional

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