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Customer Service Representative - 90153651 - Rhinecliff

Date: Sep 17, 2017

Location: Rhinecliff, NY, US, 12574

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor/platform. The ability to maintain a positive, good natured attitude is essential. Position will be governed by all Corporate and station policies.


•  Will be responsible for greeting, servicing and general comfort of each passenger 
•  Must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems 
•  Must be available for daily call periods as assigned by Manager/Lead Agent 
•  Will cover both Florence and Columbia vacancies
•  Will provide assistance to customers with special needs 
•  Will assist passengers with luggage and boarding trains
•  Make ticket reports promptly, properly safeguard company funds properly and prepare related reports

•  Must be qualified with the operation of Arrow, Railres/Stars and Quik-Trak
•  Perform miscellaneous clerical duties related to the station
•  Must be skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets 
•  Must be proficient with baggage & express operation and be able to quote rates and information 
•  Able to handle checked baggage, package express and company materials in the station and on/off trains
•  Able to lift items that weight up to 50lbs
•  Able to operate baggage equipment such as a pallet, jack, tow tractors, and forklift

Must have excellent oral and written communication skills

Requisition ID:29722
Posting Location(s):New York
Personnel Area:NY12
Job Family/Function:Customer Service 
Relocation Offered:No 
Education Requirements:High School/GED
Travel Requirements:None 
Employment Experience Requirements:3 - 5 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

POSTING NOTES: Customer Service || On Board and Station Services

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