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Intern - IT Support - 90243392 - Sandy Springs

Date: Dec 3, 2018

Location: Sandy Springs, GA, US, 30328

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

 

SUMMARY OF DUTIES:
The IT Support Intern will work under general direction of senior level management and Tier II Lead Analysts. The role works on multiple support activities/projects as a technical lead. The position is responsible managing the administrative and technical work to support daily service desk operations, end user and customer support. Will document workflow, diagnosis, and resolution activities into ITSM system. This position will have direct end-user contact via telephone, email, chat, and face to face interactions.


ESSENTIAL FUNCTIONS:
• Provides direct application, network, and end-user desktop support for Information Technology products and services within the Amtrak enterprise. 
• Directly responsible for resolving business partners and customers technical problems in a Windows domain environment. 
• Technical support of both enterprise 
• Provides direct application, network, and end-user desktop support for Information Technology products and services within the Amtrak enterprise. 
• Directly responsible for resolving business partners and customers technical problems in a Windows domain environment. 
• Technical support of both enterprise and internally developed applications. 
• Will use telephone and remote support tools to resolve end-user issues.
• Works with upper and lower support tiers within the service desk structure to address and resolve technical issues and supports hardware and software releases to business partners and customers (end-users). 
• Provides post-project go live support and develops plans for on-going support.
• Provides documentation within ITSM, SharePoint, and other IT and end-user resources on resolution, recommendations, and self-help solutions. 
• Develops KPI's and measures the efficiency (equipment and processes) within area of responsibility. 
• Continuously looks for process improvement opportunities to increase customer satisfaction and/or reduce cost. 
• Works with cross-functional teams to resolve issues and complete processes efficiently.

• This position begins Summer/May 2019

 

EDUCATION:
• Must be actively pursuing an undergraduate degree in Computer Science or related degree

 

QUALIFICATIONS:
• Must be actively pursuing a degree at an accredited educational institution. 
• Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum. 
• Must have a cumulative GPA of 3.0 or higher
• 1 or more year of technical experience 
• Experience with supporting end-user applications remotely, in a large multi-site, enterprise Windows domain network 
• Knowledge of Windows based networking, desktop OS, and application level troubleshooting skills 
• Available to work a minimum of 15 hours per week between the days/hours: Monday-Friday, 8a-5p

 

PREFERRED QUALIFICATIONS:
• Must possess excellent customer service, strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
• Strong analytical skills, experience with development and reporting towards KPI's and knowledge of industry best practice/industry benchmarks.
• Knowledge of ITIL


COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.
 

Requisition ID:38031
Posting Location(s):Georgia
Personnel Area:GA03
Job Family/Function:Information Technology 
Relocation Offered:No 
Education Requirements:High School/GED
Travel Requirements:None 
Employment Experience Requirements:1 - 3 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology

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