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Director IT - Hire to Retire Technology - 90258695 - Washington

Date: Aug 23, 2019

Location: Washington, DC, US, 20002

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

As the Director of Hire to Retire, you will be responsible for driving and delivering business value through directing, and executing various technology, process, and policy initiatives, in support of improving accounting policies, processes and controls for all employee-related compensation and benefits programs. You will partner with Human Resources, Legal, Tax, Controlling, and financial planning groups to ensure efficiency, consistency and accuracy of technology systems and enhancements to those systems. You will strengthen meaningful partnerships and influence with HR to ensure accounting and internal controls interests are represented in their day-to-day operations and initiatives.


The Director oversees one or more IT Service Offerings end to end, which serve the need of internal or external customers within Amtrak. In certain cases, the Director may own certain IT Services also. This role owns the CapEx and OpEx budget associated with their Service Offerings / Services and ensures optimum utilization of investment against the company priorities

IT Service Offering Owner is the single point of contact (SPOC) in front of the customer for all aspects of a service offering and is accountable for ensuring that a service offering is managed with a business focus. He/she are responsible to the customer for the initiation, elaboration, construction, transition and ongoing maintenance and support of a service offering he/she is accountable to IT Service Owner for the Service Offerings and IT executive leadership for the performance of that dedicated Service Offering / Service (including financial performance). Responsible for producing and maintaining documentation and materials regarding the Service Offering/Service.



  • Provides Leadership in the development and maintenance of functional, operational, and organizational knowledge of payroll, benefits and compensation areas in order to drive business value 
  • Understands strategic priorities of HR and drives alignment with Controlling and Finance areas. 
  • Encourages continuous improvement in the efficiency and effectiveness of Hire to retire processes, and financial reporting, including promoting the automation and development of standard operating procedures (SOPs) and internal control documentation
  • Develops and owns service offering definition and service offering design partnering with business owners and architecture.
  • Ensures adoption of services/service offering within the IT service catalog, while Managing client engagements and service agreements on service offerings.
  • Responsible for planning service offering/service budget across both CapEx and OpEx vectors. Track budget and takes appropriate steps to stay within budget.
  • Manages programs and end to end delivery. Design, build, test solutions for service offerings. 
  • Generates appropriate communication, process and educational plans for mitigating the disruption of change. Develops timelines and action steps for anticipating and framing the type of change.
  • Partners to ensure IT Service Management processes, operational level agreements, and underpinning contracts are appropriate for the agreed service level targets. Provides advice and counsel to the vendor relationship decision making and contract development processes.
  • Provides leadership in continuous service/service offering improvement   
  • Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward and recognition, and retention.
  • Ensures staff has the resources and skills needed to support all work initiatives. Forecasts new skill requirements based on emerging technologies. Participates in IT workforce deployment activities.



  • Bachelor’s Degree in Computer Science, Information System or related field with 13+ year’s relevant experience or equivalent work experience.
  • 17+ years of relevant work experience in business systems, development and/or support functions.
  • Client expectation management, Program management, Financial management and Technology product delivery experience is required.
  • 12 to 15 years of relevant technical and business managerial experience. 
  • May require knowledge of one processes/services. Business experience should include assignments in multiple business and technical processes
  • Requires leadership experience in managing cross-functional teams and influencing executive level management and key stakeholders.
  • Requires demonstrated ability to launch and deliver multiple, concurrent IT projects on time and within budget.
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
  • High standards for quality and attention to detail
  • Ability to develop and clearly articulate policies and instructions
  • Ability to share ideas and develop effective responses and impact management decisions
  • Ability to work in a self-guided manner and in a diverse group
  • Excellent ability to develop high profile, influential and collaborative relationships across teams, functions and layers, including senior leaders in HR and Finance


  • Master’s Degree in Computer Science, Engineering, Business Management or similar relevant field
  • Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.

Must have excellent oral and written communication skills

Requisition ID:41072
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology

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