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Mgr Mktg Research - 90231459 - Washington

Date: Dec 1, 2018

Location: Washington, DC, US, 20002

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

This position directs the development, implementation, and analysis of research projects concerning customers of Amtrak trains and services as well as the travel market at large.  This position involves management of all phases of qualitative (focus groups, mini-groups, triads, dyads, in-depth interviews, etc.) and quantitative (survey) research projects to support strategic product development and marketing/advertising efforts at a national level.


• Direct qualitative and quantitative market research projects to benchmark and support service quality initiatives for all Amtrak trains;
• Direct market research efforts to support strategic investments and tactical/transportation planning initiatives for Amtrak trains nationwide;
• Manage market research projects to deliver insightful and actionable recommendations to guide effective marketing, communications, and product development initiatives to increase ridership and ticket revenues;
• Monitor consumer/marketplace trends to support service development and marketing efforts;
• Manage vendors to ensure that all projects are completed on time and within budget;
• Manage internal databases to support market research projects, direct mail initiatives, and ad hoc queries.


• Strong qualitative and quantitative market research experience e.g., focus groups, advertising research, segmentation research, brand tracking studies, conjoint research, etc.
• Market research project management experience;
• Experience with managing large databases;
• Transportation and/or Marketing experience.


• Extensive market research experience;
• Extensive project management experience.


• Master’s Degree in Marketing, Mathematics/Statistics or a related field


Requisition ID:38143
Posting Location(s):District of Columbia; Maryland; Virginia
Personnel Area:DC06
Job Family/Function:Marketing 
Relocation Offered:No 
Education Requirements:Bachelors Degree
Travel Requirements:Up to 25% 
Employment Experience Requirements:8 - 10 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Marketing || Corporate


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