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Principal Systems Developer - 90251869 - Washington

Date: Aug 23, 2019

Location: Washington, DC, US, 20001

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Principal Systems Engineer is responsible for development and support for multiple applications.  The position entails development, and enhancement of Amtrak’s platform and applications.  Daily tasks include responding to change and trouble tickets, monitoring the platform for failures, exceptions and threshold issues, tuning and optimizing applications performance, testing applications for product upgrades and patches, communicating with customers and upper management about platform and/or ticket status, and working on occasional minor enhancements as remaining work capacity allows.  


This role works closely with stakeholders to understand the business requirements that drive the analysis and design of quality technical solutions.  These solutions must be aligned with business and IT strategies and are in compliance with the organization’s architectural standards. 



  • Ensure software development is approached as an engineering exercise; ensure requirements are clear, following a documented development methodology, and ensuring a unit testing regimen is followed to ensure the code works as designed.   
  • Additionally, creates and updates documentation as necessary to ensure architectures, designs, and other descriptions are up to date and describes the as-deployed system.   
  • Applies subject matter expertise to ensure development meets business needs 
  • Consults in the development planning process with customers, IT business analysts, architects and team members. 
  • Contributes to the design specifications and assists in sizing technical requirements. 
  • Ensures all development work is in harmony with all standards as well as ensuring the overall implementation is connected to Amtrak's technology strategies 
  • Adheres to quality standards and procedures.  Reviews modules for quality assurance and checks compliance with application architecture standards and SLAs.  May assist in defining development guidelines and standards to be utilized in software development/integration. Provides ongoing maintenance of applications. 
  • Assists in the development of user guides and training documentation.  Provides technical guidance or system process expertise.  
  • Develops reports and presentations for senior management, as needed.
  • Developing Salesforce Apps and/or Community pages for assigned projects
  • Performing thorough Peer Code Review
  • Troubleshoot and solve Incident tickets
  • Perform critical review of User Stories and technical design alignment
  • Maintain adherence to Platform and Coding standards



  • Bachelor’s Degree in computer science, information systems or business management with 9+ years relevant experience or  equivalent work experience
  • 11+ years of relevant work experience in management or a subject matter expert capacity to satisfy education and experience requirements
  • Extensive experience programming and/or systems analysis experience with a displayed mastery of multiple program languages.
  • Have a broad level of understanding surrounding information systems and application architecture standards. 
  • Can focus on business goals while ensuring development is completed on time. 
  • Ability to work well under deadlines and in a flexible environment.
  • Must have experience/in-depth knowledge of business operations and systems requirements processes including ability to measure short- and long-term business goals.  
  • Must possess the ability to utilize adaptable communication skills to effectively translate between technical and business language. 
  • Must possess the skill to educate project team members on business unit goals and objectives and educate the business on the value of information technology. 
  • Ability to identify, propose and oversee the execution of business solutions as well as interpret documents communicating business needs and requirements. 
  • Must possess the skill to assess the client needs through direct interaction, and identify opportunities to develop the business through effective use of technology.
  • 4-6 years’ experience as a hands-on developer and architect within the Salesforce domain with proven track record in delivering complex projects
  • Expertise creating and integrating Salesforce External Services, External Objects and use of Salesforce Connect using OData with internal APIs and micro-services 
  • Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN 
  • Development using VisualForce, APEX, triggers, Classes, Java Script, Lightning API.
  • Hands-on mobile development experience 
  • The successful candidate will have proven experience with:
  • Service Cloud, Community Cloud, Marketing Cloud, Sales Cloud, 
  • Role Based Access Control, and Permission Sets   
  • Lightning Container, Lightning UX Builder 
  • Lightning Flow including Process Builder and Cloud Flow Designer 
  • Platform Events, Async REST, Sync REST, and Continuation Framework (integration) 
  • Salesforce DX (dev hub) 
  • Platform App Builder, Platform Developer, Data Architecture and Management Designer and Integration Architecture domains 
  • Salesforce Visualforce, Apex, SOQL/SOSL 
  • Wave and Einstein Analytics 


  • Master’s Degree
  • Excellent troubleshooting skills 
  • Recommended Certifications
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified App Builder
  • Salesforce Certified Advance Administrator
  • Salesforce Certified community consultant 


Must have excellent written and oral communication skills.




Requisition ID:40556
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology

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