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Product Dev & Customer Experience Lead - 90244478 - Washington

Date: Jan 5, 2019

Location: Washington, DC, US, 20001

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Product Development & Customer Experience lead (PD&CX) is responsible for analyzing and determining feasibility of new products or making changes to existing products.  In addition, the Lead is responsible for assisting translating strategies into actionable plans to support business needs.


  • Review published research reports to identify gaps in the market that products could meet
  • Analyze our own products and those of competitors, comparing performance and features with current market requirements
  • Identify and monitor sources of information on competitors
  • Monitor social networks and product review sites provides information on customers’ attitudes towards competitors and their products
  • Monitor competitors’ advertising and marketing campaigns
  • Collaborate with the PD&CX leadership team to identify new PD&CX products and services that are streamlined and aligned to Amtrak’s commercial, marketing and branding efforts. 
  • Anticipate customer demands for new PD&CX products and services; understanding the business strategy’s impact on the team and helping to define the PD&CX services to create/ deliver
  • Highlight features that achieve high ratings on product review sites or social networks to help identify priorities for product management
  • Must have experience and aptitude to do detailed data analysis for various tasks
  • Analyze new projects to determine feasibility of project from a revenue and/or ridership standpoint.
  • Must have strong data analytic skills
  • Must have an eye for a design to be able to propose new ideas related to station signage, F&B, and/or uniforms.


  • Requires at least 8 years of business or strategic planning experience demonstrating progressive career growth and pattern of exceptional performance.
  • Demonstrated ability to perform all essential functions
  • Strong knowledge of strategic transformations 
  • Proven experience in product lifecycle and acquisition, including writing statement of work, disposal plans, schedules, and cost estimate.


  • Transportation industry experience
  • Customer Food and Beverage experience


  • Must understand procurement processes, data analytics, and ROI calculations.
  • Ability to demonstrate critical thinking and complex problem solving abilities.
  • Ability to create drafts of management level presentations.
  • Ability to effectively prioritize and execute tasks while under pressure
  • Excellent interpersonal, organizational, motivational and team building skills.
  • Self-starter who initiates actions and follows up to get results; conscientious with consistent attention to detail and quality. 
  • Skilled in PowerPoint, Microsoft Word, and Excel

Must have excellent written and oral communication skills.

Requisition ID:38244
Posting Location(s):District of Columbia; Maryland; Virginia
Personnel Area:DC13
Job Family/Function:Marketing 
Relocation Offered:No 
Education Requirements:Bachelors Degree
Travel Requirements:Up to 25% 
Employment Experience Requirements:8 - 10 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Marketing || Corporate


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