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Senior Director, IT - Operations Technology Front End - 90235493 - Washington

Date: Aug 10, 2019

Location: Washington, DC, US, 20001

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

**This role's primary work location is Washington, DC. Secondary consideration will also be given for Wilmington, DE**



The Senior Director, IT – Operations Technology Front End is responsible for all front-end technology systems and services which serve Amtrak’s Train Operations. Train Operations includes Mechanical, Engineering, Transportation, Network Support, Stations business functions among others. This role owns the transform, grow and run the business budget associated with their service and ensures optimum utilization of investment against company priorities. 


Amtrak IT operates as a Service Oriented Organization (SOO) where Operations Technology – Front End is one of the key service areas. The role of Senior Director, IT – Operations Technology – Front End acts as an IT Service Owner and is the single point of contact (SPOC) in front of the Train Operations business partners for all aspects of the service. He/She is responsible for initiation, elaboration, construction, transition and ongoing maintenance and support of Operations Technology – Front End service. The Service Owner is accountable to IT executive leadership for the performance of that dedicated service (including financial performance). The Service Owner is also responsible for producing and maintaining documentation and materials regarding the service.


Responsibilities include, but may not be limited to, the following: 
•    Partners with Train Operations business leaders to develop Operations Technology – Front End service strategies, roadmaps and rationalize portfolio.
•    Responsible for developing the Service Strategy and a strategic view to the sourcing options. Comes up with the right criteria to pick the right service offerings suiting the business requirements.
•    Responsible for planning Operations Technology – Front End service budget across both Capex and OpEx vectors. Track budget and takes appropriate steps to stay within budget.
•    Oversees all service offerings within Operations Technology – Front End service and corresponding service delivery teams.
•    Manages end to end all front-end Operations Technology systems within Amtrak inclusive of Dispatch systems, SCADA systems, Positive Train Control, Integrated Labor Management, Crew and Consist Management among others.
•    Manages in an integrated manner different data driven initiatives originating from Train Operations business partners to drive critical business insights.
•    Lead all the technology initiatives related to digitalization of modern train sets and locomotives. This would include driving all relevant IOT initiatives from a technology standpoint for operating and maintaining Amtrak’s rolling stock.
•    Implement a Cloud First, Mobile First and Data Driven paradigm for all systems and services being built within the Operations Technology – Front End service.
•    Responsible for managing risk and security within the Operations Technology – Front End service in partnership with the CISO and the Risk and Compliance teams
•    Manages service governance and applies metrics to measure against defined KPI's and SLA's. Responsible for delivering capabilities within the agreed service levels with the Train Operations business stakeholders and with dependent IT teams negotiating Operational Level Agreements (OLAs).  •    Meets regularly with team to gather work statuses. Discuss work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. 
•    Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. 
•    Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward and recognition, and retention.
•    Generates appropriate communication, process and education plans for mitigating the disruption of change. Develops timelines and action steps for anticipating and framing the type of change.

•    Bachelor’s Degree in Computer Science, Information Systems or related field with 15+ years’ experience in client expectation management, program management, financial management and technology product delivery or minimum of 19+ years’ experience in aforementioned areas required to satisfy education and experience requirements.
•    15 to 20 years of relevant technical and business managerial experience.
•    10+ years people management experience required in transportation, travel, hospitality or high-tech domains delivering value.
•    Deep experience of cloud, mobile, information management, data and train operations technology domains. Demonstrated experience in leveraging these technology themes to drive business value.
•    Demonstrated experience in working with globally distributed development teams to deliver mission critical business technology systems and services.
•    Deep understanding of Operational Technology and Industrial Control Systems such as SCADA, Dispatch Systems, Positive Train Control among others.
•    Demonstrated experience in working with matrixed and distributed technology teams to provide the right level of SLA for business-critical systems. 
•    Experienced in managing critical systems which require 24/7/365 days a year uptime and are expected to perform against the agreed upon metrics.
•    Demonstrated experience in managing a team of Directors, Managers, Technical Leaders among others and inspiring them and their teams to deliver at the highest level.


Experience working in transportation, travel, hospitality or high-tech environment is highly preferred.

•    Requires leadership experience in managing cross-functional teams and influencing executive level management and key stakeholders.
•    Requires demonstrated ability to launch and deliver multiple, concurrent IT initiatives on time and within budget.
•    Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
•    Ability to translate and communicate complex technical issues into language that sr. business executives can easily comprehend.
•    Excellent team building skills, both within your team and motivating resources across teams.


Must have excellent written and verbal communication skills.

Requisition ID:40802
Posting Location(s):Delaware; District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology


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