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Sr Continuous Improvement Mgr - 90216750 - Washington

Date: Mar 18, 2019

Location: Washington, DC, US, 20001

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Facilitate and lead Continuous Improvement projects, initiatives and teams using concepts of ‘Lean’, primarily within the Operations department.  Working indirectly for and collaboratively with business and functional leaders, motivate and drive change in the form of LEAN and continuous improvement teams and projects throughout the organization. Be a motivator, change agent, and a continuous improvement tool expert and technique practitioner who can lead and motivate cross-functional continuous improvement projects to successful completion, delivering measurable cost savings, revenue increases or cost avoidances in line with stated goals.  Work with assigned business or functional leaders and their representatives to create the continuous improvement strategy for the respective function including continuous improvement projects, green belt strategy with required number of active green belts, and requests to corporate continuous improvement resources for assistance to drive continuous improvement.  Coach and mentor others to do the same including green belts and sponsors within functional areas. Develop metrics that provide data for process measurement, including identifying indicators for future improvement opportunities. Develop and deploy Continuous Improvement and Lean Six Sigma methodologies and tools across the organization. Provide consultation on the use of Lean and Six Sigma techniques to improve process performance, service and product quality. Assess projects and analyze risks and costs and make related recommendations. Lead programs or projects involving department or cross-functional teams focused on delivery from design to final deliverable. Plan, prioritize, direct and support business line or functional project schedules, resource plans, and budgets. Reports directly to the Senior Director Continuous Improvement & Operations Research (under the EVP Operations structure).


• Proficiency in applying strategy, methods, metrics, and tools associated with Continuous Improvement; inclusive of Lean tools and Six Sigma as well as other appropriate tools such as Theory of Constraints.
• Utilization of diagnostic, design, and execution skills.
• Lead creation of continuous improvement strategy for areas of responsibility.
• Excellent coaching, consultative, communication and presentation skills.
• Bias towards action and results. Driven to succeed and deliver desired results.
• Ability to prioritize multiple objectives and priorities within tight deadlines.
• Strong project management skills and ability to lead complex projects to positive results for safety, customer service and financials.
• Proven ability to diagnose root cause problems, reach solid conclusions, develop implementable solutions, articulate ideas crisply and concisely, and build consensus across the organization.
• Ability to facilitate change and motivate colleagues to practice continuous improvement and waste elimination.
• Ability to interact with and relate to all levels of the organization. Exemplifies a collaborative and collegial style.
• Adept at building harmonious relationships across a diverse workforce, while delivering results.
• Must command respect of fellow colleagues and possess absolute integrity.
• Passion for the safety of themselves and for others.


• Full understanding of a variety of Continuous Improvement, Six Sigma, Lean, and Kaizen philosophies and the ability to explain and utilize core concepts statistical methods with proficiency.
• Demonstrated experience facilitating and leading continuous improvement teams in a "for Profit" business, preferably a railroad, other transportation or hospitality type company or manufacturing environment.  Demonstrated experience as a project manager, manager or senior manager. 
• Proven track record managing complex continuous improvement projects.
• Formal training/certification in Lean or Six Sigma to have built expert knowledge of continuous improvement (examples include black belt, green belt with additional experience, Theory of Constraints certification, Lean certification, etc.).
• Ability to manage projects and people. 
• Ability to set goals, prioritize projects and execute continuous improvement projects and initiatives.
• Ability to develop and report on project progress and to develop and present results to senior staff at Amtrak in the form of PowerPoint presentations with advanced graphics and charts.  Must be proficient at Excel, Word, PowerPoint, Visio, SharePoint data visualization tools (such as Tableau) and the basic tools of Continuous Improvement and LEAN Six Sigma.
• Strong communication skills both orally and written.
• Knowledge and experience with manufacturing and operations-based safety rules and procedures, preferably in a rail operating environment.


• Prior experience with continuous improvement on front end or support function processes as well as direct operational processes
• Knowledge and experience of freight or passenger railroad operations


Master’s degree in applicable field.


Must have excellent oral and written communication skills



Requisition ID:38403
Posting Location(s):District of Columbia; Maryland; Virginia
Personnel Area:DC13
Job Family/Function:Human Capital 
Relocation Offered:No 
Education Requirements:Bachelors Degree
Travel Requirements:Up to 25% 
Employment Experience Requirements:3 - 5 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Human Capital || Corporate

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