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Crew Management Representative - 90024949 - Wilmington

Date: Jan 8, 2018

Location: Wilmington, DE, US, 19801

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?
 

SUMMARY OF DUTIES:
Incumbent is responsible for coordinating day-to-day OBS crew management functions with a team of OBS crew dispatchers assigned during their assigned shift. Will provide direction to OBS Personnel in all interactions.

 

ESSENTIAL FUNCTIONS:
• Must answer OBS crew employees questions, provide information regarding assignments and hours and call OBS crew employees to ensure staffing requirements are fulfilled for OBS position
• Must have good time management skills and a good understanding of Amtrak's train service and geographical territory
• Maintain position rosters in addition to completing weekly work zone bulletins/awards, updating manpower records, coordinating training

and work schedules and creating staffing reports

• Talks directly with OBS crew employees, field management personnel, crew base support personnel and labor representatives throughout the tour of duty
• Other duties as assigned


WORK EXPERIENCE:
• Prior customer service experience either in an on train capacity or in service center environment
• Prefer on board/OBS service, crew management, or experience in a crew base support position prior satisfactory job performance
 is required
• Good problem solving skills, must be able to make sound decisions under pressure, self-motivated, positive attitude and commitment
towards excellence
• Knowledge of labor agreements, seniority rosters, territories where OBS employees are employed
• Required to use multiple screens for arrow and CICS
• Databases, and Microsoft Office to perform job duties


PREFERRED WORK EXPERIENCE:
Pleasant people-oriented personality, excellent phone etiquette required, must be articulate


COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills

 

Requisition ID:33701
Posting Location(s):Delaware
Personnel Area:DE05
Job Family/Function:Transportation 
Relocation Offered:No 
Education Requirements:High School/GED
Travel Requirements:None 
Employment Experience Requirements:1 - 3 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Transportation || No Additional

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