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Operations Analyst Intern- Summer 2020 - 90259378 - Wilmington

Date: Jan 23, 2020

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?



Have a desire to learn the internal workings of an HR operation? As an Intern at Amtrak, you will learn the foundational principles in human resources operations, customer service, project management and related HR functions. You will work under close supervision of the HR Business Services leadership and in collaboration with key partners in areas such as: Information Technology, Payroll and Operations.


 Individuals in this role use strong communication, time management and analytical skills to: 

  •  Support internal reporting and data collection
  •  Leverage various tools and technology to analyze data and identify trends
  •  Perform root cause analysis and propose recommendations 
  •  Support the leadership team with reporting and summarizing HR transactional data
  •  Complete audits and quality analysis of HR transactions and inquiries
  •  Assist in the review and development of desktop procedures and job aids
  •  Initiate process improvements based on data outcomes
  •  Coordinate tasks in support of small projects and events  



  •   Must be actively pursuing a degree at an accredited educational institution.
  •   Must be actively pursuing an undergraduate degree in Business Management, Business Analytics, Operations Management, Data Science, Applied Science,  Human Resources or related field.
  •   Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum.
  •   Must have a cumulative GPA of 3.0 or higher 
  • Must be available to work a minimum of 15 hours per week between the days/hours of Monday – Friday, 8am –   5pm.



  • Strong MS Excel experience (including VLookup, Pivots, Dashboards)
  • Previous call center or operations experience
  • Some administrative experience in an office setting.  
  • Must be able to work a minimum of 15-20 hours per week between Monday-Friday 8AM-5PM


Must have excellent written and oral communication skills.


This position will begin in Summer 2020. 


Requisition ID:41199
Band Zone:XS128 
Posting Location(s):Delaware
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:None 
Recruiter Name:Rebecca Richman 


You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.   We appreciate your cooperation in keeping Amtrak safe and drug-free.  


In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

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