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Lead Technologist - 90231137 - Washington

Date: Jan 11, 2019

Location: Wilmington, DE, US, 19801

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Please be advised, this position may be located in Wilmington, DE or Philadelphia, PA


SUMMARY OF DUTIES:
The Lead Technologist is a lead technical role and works on one or more projects of moderate complexity as the technology subject matter expert.  When involved with a project team, acts in a consultative manner and typically does not provide administrative or management type of support. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.

 

ESSENTIAL FUNCTIONS:

  • Will be responsible to support and manage day to day operations, application maintenance and troubleshooting for all public safety / dispatch technology operations in a nationwide environment.
  • Researches and analyzes technologies within area of required expertise.
  • Assesses emerging technologies.  Evaluates and may recommend new products or tools for the organization.
  • Makes recommendations and influences long-term technology strategy and planning for multiple business units.
  • Assists in the development and analysis of source selection strategies.
  • Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
  • Serves as a consultant and escalation point for issues.  Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
  • Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
  • Designs innovative solutions using new technologies.  Recommends short-term alternatives when appropriate.
  • Troubleshoots existing information systems or networks to identify errors or deficiencies.  Brainstorms possible solutions and evaluates alternatives against decision criteria.
  • May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel.  Works with vendors during the problem resolution process as needed.
  • Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
  • Provides support for Sr Principal Technologist's representation of Amtrak relevant, industry forums.

 

WORK EXPERIENCE:

  • 7 to 10 years of relevant technical experience.
  • Relevant Engineering Certifications.
  • Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem and Release Management.
  • Prior experience in public safety technology operations
  • Prior experience in a 24x7 operations support environment.
  • Prior experience with application, server, firewall and network configurations and troubleshooting.
  • Understanding of Office365
  • Experience working in a enterprise ticketing tool for incident, service and change request creations, updates and tracking.


OTHER REQUIREMENTS:
The successful candidate will have proven experience with:
•    Oracle and SQL database adhoc reporting 
•    Installation, upgrade, maintenance and account management of computer aided dispatch workstations.
•    Understanding of varying application platforms such as: SAAS, FAT client and Webservice.
•    Software lifecycle development.
•    Windows server OS 2008 and higher 

  • May travel up to 10% of the time.
  • Requires on-call status
  • After hours and periodic shift work may occasionally be required 


PREFERRED QUALIFICATIONS:

  • Understanding of Active Directory 
  • Familiarity of DNS protocols
  • Understanding of Mobile applications
  • Vendor interactivity 
  • ITIL Certification (or equivalent)

Requisition ID:39386
Posting Location(s):Delaware; Pennsylvania
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology

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