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Lead Technologist -CNOC- 90250308 - Wilmington

Date: Feb 12, 2019

Location: Wilmington, DE, US, 19801

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Lead Technologist is an lead technical role and works on one or more projects of moderate complexity as the technology subject matter expert.  When involved with a project team, acts in a consultative manner and typically does not provide administrative or management type of support. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.


The Lead Technologist – IT Regional Support functions as a primary interface into all aspects of IT with the Amtrak Business. This role provides direction for technical functions and resolves customer technical issues with enterprise products. A key requirement of this position will be to develop and maintain a relationship with the business customer, understanding the specific business customer’s needs. The Lead will cultivate the relationship and meet regularly as the IT liaison for those specific sites.


This role is a member of a remote team and is expected to work with team in sharing knowledge of systems and processes, and in updating support documentation. The ability to work independently and with accountability is critical to success. Travel to any Amtrak site is required.


This role is the customer’s direct contact with IT for issues, incidents, problems, and service requests, and will assist with all IT needs. This position will interact with other Amtrak teams and with contractor and vendor partners at customer sites for network performance issues and voice/data/hardware changes and support. Coordinate IT role in site and enterprise projects by providing assistance as needed, arrange for safe access, and assist with testing. Participate in specification reviews, hands-on testing, and interfacing with development and engineering for systems design work. Monitors customer requests and issues through the SCCD/Maximo Ticketing System and assists with escalation and follow up to ensure customer satisfaction. Supports upgrades, patches, new applications, and equipment deployed and in operation. Assist in the enterprise support of all network printers.



  • Researches and analyzes technologies within area of required expertise.
  • Assesses emerging technologies.  Evaluates and may recommend new products or tools for the organization.
  • Makes recommendations and influences long-term technology strategy and planning for multiple business units.
  • Assists in the development and analysis of source selection strategies.
  • Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
  • Serves as a consultant and escalation point for issues.  Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
  • Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
  • Designs innovative solutions using new technologies.  Recommends short-term alternatives when appropriate.
  • Troubleshoots existing information systems or networks to identify errors or deficiencies.  Brainstorms possible solutions and evaluates alternatives against decision criteria.
  • May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel.  Works with vendors during the problem resolution process as needed.
  • Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
  • Provides support for Sr Principal Technologist's representation of Amtrak relevant, industry forums.
  • Act as primary point of contact between IT and customer
  • Responds to all calls, emails, and requests to assist on all IT related questions
  • Documents activities, processes, and solutions, and assists in end-user training


  • Bachelor's degree in engineering or computer science, or equivalent work experience.
  • 7 to 10 years of relevant technical experience.
  • Relevant Engineering Certifications.
  • Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem and Release Management.
  • Must possess excellent customer service, communication, and interpersonal skills; participates as a member of a remote team, sharing knowledge of systems and processes
  • Must have broad knowledge of multiple computer environments, platforms, and technologies
  • Experience with multiple operating systems, hardware, Microsoft products, and general software
  • Working knowledge of Active Directory, remote access tools, networking equipment such as switches/routers/access points/servers, mobile device technology, and VOIP systems 


  • ITIL Certification (or equivalent)
  • Ability to lift 50 pounds and carry 15 meters, climb three flights of stairs, work in an outdoor heavy industrial environment regardless of weather conditions including: cold, hot, rain, sun
  • Must comply with all personal protective equipment policies of Amtrak Maintenance yards and offices, and all Amtrak safety policies
  • May travel >50% when needed for special projects
  • After hours and weekend on-call status may be required
  • Work environment includes office settings, train stations, and Amtrak Maintenance facilities

Must have excellent written and oral communication skills.

Requisition ID:39762
Posting Location(s):Delaware
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology

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