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Training & Development Lead - 90231884 - Philadelphia

Date: Sep 4, 2019

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Learning and Development Lead supports the development of training across corporate and field-based training programs, policies, and procedures. This position requires creativity and flexibility as it will work with a variety of subject matter experts and develop for many different audiences. Knowledge of design and development methods in the hospitality or service industry is critical to the success of this position. This includes facilitating learner-centered training programs that develop employees’ skills and communicate organizational practices and service standards.


This individual will design and develop training that facilitates behavior change, transfers critical knowledge, and develops strategic skills in our employees. This position is responsible for performing needs assessments, and the assessment, design, development, and implementation of Web-based, On-the-Job, classroom, and blended learning. We are seeking a self-motivated, individual who specializes in both instructor-led (ILT) training delivery, eLearning, and on-the-job (OJT) with a focus on learning modules that can be adapted to different learning styles. The incumbent will possess a high level of accountability for getting the job done and thrive in a fast-paced work environment. This an opportunity to build the department from the ground up. The individual who takes on this role will be a key contributor in achieving the team’s mission. The ideal candidate will demonstrate the perspective, teamwork and respect for each other that lead to superior learning results and business improvements.   


• Manage the development, design and implementation of new and ongoing talent and development initiatives and assessments. 
• Build business partnerships to proactively determine learning needs to support company direction and initiatives. 
• Responsible for end-to-end training content and deliverables. Create, and deliver classroom training, including both instructional and soft skills content. 
• Conduct ongoing training and development needs assessments and align training objectives with overall company business    goals. 
• Develop and deliver/facilitate training programs aimed at addressing employee developmental needs. 
• Develop in-house self-paced online learning modules. 
• Select and implement tools for delivering the learning and development training curriculum and use of an LMS. 
• Develop eLearning curriculum and testing modules. 
• Define and meet project milestones and communicate progress in a timely manner. Identify metrics for training program success. 
• Lead (through either facilitation or train the trainer, or monitoring) key Amtrak training; as examples, new employee orientation, front line manager training,  
• Coordinate, manage, and facilitate train-the trainer and other related activities during implementation of new training programs. 
• Drive follow-through to maximize transfer of knowledge, skills and capabilities to the job. 
• Research and recommend best practices. 


• Bachelor’s Degree, in Training, Education, Instructional Design, or equivalent combination of education, training, and/or experience in related field. 
• Eight years of business experience, preferable in training & development or related field; Twelve years work experience in lieu of degree. 
• Three years of experience in designing and delivering training and development, computer or communication-based interactive learning solutions. Strong background in designing and developing eLearning courses, videos, simulations, and online content. 
• Exposure in training & learning tools: as examples: Adobe Creative Suite, Adobe Presenter, Captivate, Articulate, Photoshop (or similar), Quizmaker, Engage, Replay, and other related tools. •Strong experience in leading teams of individuals through a continuous improvement effort which streamlined course  deployment testing steps, reduced learner complaints, and minimizing business risk. 
• Strong background in developing learning content and modules in a variety of forms. 
• Demonstrated experience in building and leading learning programs in a highly complex organizational structure.    
• Hospitality Industry expertise preferred with general knowledge of corporate disciplines.
• Strong presentation skills, including written and oral communications and advanced facilitation skills.  
• Ability to influence others, including peers, partners and leaders, to identify and deliver effective learning solutions. 
• Exceptional interpersonal skills; ability to build strong partnerships and relationships to service training needs of organization. 
• Ability to perform as an effective team player and assume role of team leader as needed. 
• Proficiency in PC skills, including Word, Power Point, Excel.  


• Master’s Degree 
• Certificate programs within the Training & Development discipline. 
• Certifications in programs such as 360 Feedback, MBTI, etc. 
• Experience in eLearning course development software. 
• Advanced experience working with business leaders to develop effective training content. 


Must have excellent verbal and written communication skills. 

Requisition ID:41001
Posting Location(s):Pennsylvania
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Human Capital || Corporate

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