Share this Job

Principal SAP Business Analyst - 90241292 - Washington

Date: Feb 28, 2019

Location: Washington, DC, US, 20002

Apply now »
Apply now

Apply for Job

As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.

The Principal Business Analyst works in a lead technical capacity with our business partners and other IT organizations to align technology solutions and/or processes with Information Technology and business strategies. Demonstrates an informed knowledge within the function to resolve problems and assist with improvement of processes, on an ongoing basis. Supports several moderately complex business processes. May be allocated part time to one or more enterprise project initiatives of moderate to highly complexity. 



  • Proactively seeks to establish and maintain cooperative partnerships with multiple organizations across Amtrak including business partners, business services officers, architecture, software development and testing.
  • Responsible for assisting in the governance of IT disciplines.  Collects, analyzes and documents service management related activities.
  • Leads, guides and provides cross functional (from the requirement domain) project oversight for the business analysis staff.
  • Provides tactical (day-to-day) requirement development guidance, based on the strategic SDLC model (ADM), for the business analysis staff.
  • Directly handles requirement development tasks associated with high profile, high priority Amtrak strategic initiatives.
  • Via high level requirement development, oversees the business analysis role within the demand management framework.
  • Helps lead planning sessions related to projects or new technologies to implement process improvement within the functional area. Documents discussions and agreements. Facilitates gate reviews, change advisor boards, and IT operational meetings.
  • Establishes liaison relationship with business partners and IT departments in order to provide process solutions to meet user needs.
  • Assesses process improvements opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on options.
  • Provides factual content, analysis and other information to guide development projects and enhancements activities.
  • Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satisfaction and vendor performance.
  • Promotes an understanding of IT Service Management roles, processes and activities to business units and IT departments. Supports and participates in formal AMTRAK reporting.
  • communicate with and 
  • coordinate efforts among various team members and serve as a liaison between the business users, Amtrak Architecture, CoE, packetized delivery and the application development team as well as: 
  • Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).
  • Create, design, and format specification documentation including current and future state business process flow diagrams, functional and nonfunctional requirements, use cases, business rules, and other information or processes needed to describe required system changes for development, QA, and other internal customers.
  • Do solution design based on the requirement documents in ECC/BPC/Ariba/Concur and be able to configure the system to address the requirements, as may be required
  • Manage QA process, ensure requirement traceable matrix, test cases and test scripts are done in accordance with requirements. Co-ordinate UAT and release management.
  • Assesses process improvements opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on business process and configuration options. 
  • May provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production.
  • Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s).
  • Migrate identified requirements to the requirements repository tool (HP Quality Center, JIRA or other tools) and produce a requirements traceability matrix.
  • Will assists with security compliance activities in ECC/GRC/Solution Manager


Bachelor's degree in Business or applicable field, specialized training or equivalent work experience.




  • Relevant technical experience in Subject Matter Expert (business analysis) capacity.
  • Familiar with IIBA guidance and approach to requirement development
  • Working knowledge within IT operations and/or Service Management functions.
  • Requirement development through various techniques (JRD, process flow, general elicitation).
  • Developing and managing to requirement development schedules that incorporate into the broader project schedule.
  • Must possess excellent customer service, strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
  • Experience with development and reporting towards KPI's and knowledge of industry best practice/industry benchmarks.
  • Strong analytical skills



  • Master's degree in Information Technology, or equivalent.
  • Vendor Management experience.
  • Knowledge of Six Sigma/Lean
  • ITIL Certification

Must have excellent oral and written communication skills


Requisition ID:37287
Band Zone:D1H 
Posting Location(s):District of Columbia; Maryland; Virginia
Personnel Area:DC04
Job Family/Function:Information Technology 
Relocation Offered:No 
Education Requirements:Bachelors Degree
Travel Requirements:None 
Employment Experience Requirements:5 - 7 years of experience

You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.   We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

Apply now »
Apply now

Apply for Job