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IT Analyst - 90244183 - Washington

Date: Dec 1, 2018

Location: Washington, DC, US, 20002

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Analyst works with the business partner (IT) to align technology solutions and/or processes with Information Technology and business strategies. Supports several low to moderately complex business processes. Serves as a project team member. 



  • Responsible for assisting in the governance of critical IT disciplines, ie. Project Management, Service Management (Incident/Change/Problem), IT Safety, IT Facilities Management, IT Resource Management, etc. Collect, analyze and document service management related activities. The responsibilities include, but are not limited to: (See amendment)
  • Participates in planning sessions related to projects or new technologies, to implement process improvement within the designated IT area. Documents discussions and agreements. 
  • Establishes liaison relationship with business partners and IT departments in order to provide process solutions to meet user needs.
  • Assist with process improvements activities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities.
  • Assists in the development of user manuals and knowledge databases and assist in user training.
  • Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satifaction and vendor performance.
  • Provides input to project status and operational reports.


  • Bachelor's degree in Information Technology, specialized training or equivalent work experience.
  • 3 to 5 year experience in the IT Service Management or applicable field


  • ITIL Certification.
  • Experience with development and reporting towards KPI's and knowledge of industry best practise/industy benchmarks.
  • Knowledge of Six Sigma/Lean


  • Basic knowledge within IT project management, IT operations and/or Service Management fucntions. 
  • Must possess excellent customer service, strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
  • Strong analytical skills


Must have excellent written and oral communication skills

Requisition ID:38123
Posting Location(s):District of Columbia; Maryland; Virginia
Personnel Area:DC04
Job Family/Function:Information Technology 
Relocation Offered:No 
Education Requirements:Bachelors Degree
Travel Requirements:None 
Employment Experience Requirements:3 - 5 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology

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