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SAP HCM Program Manager - 90249017 - Washington

Date: Apr 20, 2019

Location: Washington, DC, US, 20002

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Our ideal candidate is a savvy relationship builder with a keen eye for a detailed understanding of technology and how it translates into driving great customer experiences to enable business results. The candidate is an impeccable communicator with expertise in developing client proposals, defining business requirements and negotiation. We are seeking a creative problem solver with extensive critical thinking skills to push beyond the boundaries of existing industry practices, current capabilities, and client mindsets. This Manager role is the primary resource responsible for identifying the business objectives of new and existing customers. With a thorough understanding of product capabilities, the manager produces client program concepts that leverage platform’s capabilities. One of the goals is to become the “trusted, objective advisor” to clients ensuring business requirements, goals and objectives are clearly defined. This position consistently works in a cross-functional environment including members of all business areas including Employee, Train Operations, Information Technology, Product Development, and Sustainable IT Operations 


He/she will partner with IT and Payroll to implement and optimize the appropriate solutions, features, and capabilities within Success Factors and SAP for CAPEX and OPEX projects/programs/products. This Sr Program Manager will act as a trusted advisor to local line management regarding technology enablement and innovation opportunities and will partner with IT directors in optimizing and identifying and implementing appropriate enhancement or new technologies. 


Key Job Requirements:
•    Direct all project phases; Initiate, Plan, Execute, Test, Monitor & Control, Close.
•    Take ownership of client relationship by ensuring scope is defined and documented, acceptance criteria are defined, and expectations are fully managed.


Program Scope Management
•    Facilitate program alignment for in/out of scope with all business stakeholders and team members.
•    Ensure all approvals are completed before entering plan and design phase.
•    Establish and integrate multiple projects aligned within an overall program framework.
•    Ensure requirements are clearly defined, documented, testable and traceable.


Program Management
•    Interface with support teams to flesh out and document customer requirements.
•    Lead designers, business analysts and information architects to deliver agreed upon requirements.
•    Utilize software tools to develop and manage task assignment.
•    Define, baseline and maintain a program schedule in PMO schedule management tool.
•    Integrate multiple project schedules into an overall program schedule.
•    Enter key deliverables as defined by PMO standards into Jira and/or Confluence and ensure data is accurate on a weekly basis.
•    Drive and track work completion against the program schedule.


Program Change Management
•    Develop and execute an effective change management process.
•    Identify and capture change impacts and associated risks to project scope, schedule, cost and quality.
•    Escalate change requests to appropriate stakeholders for approval.
•    Update program documentation to incorporate approved change requests.


Program Quality Management
•    Ensure there is a defined quality plan in place.
•    Develop and maintain test plans and procedures as required by client.
•    Facilitate a formal go / no-go decision ensuring holistic and appropriate representation.


Program Communication Management
•    Ensure program headline and weekly status per PMO standards are clear, concise, timely and accurate.
•    Develop and execute a project communication plan including executive communication.
•    Tailor written and verbal communication to the audience as appropriate.
•    Verbal and written communication is clear, concise and effectively conveys intended message.
•    Encourage feedback and provide feedback to others. Encourage participation/decision making with others.
•    Demonstrate effective meeting facilitating through pre-planning, agenda and meeting minutes.


Team Leadership
•    Execute in a leadership role for the program success.
•    Demonstrate passion to succeed, work to inspire others, and celebrate team success.
•    Build momentum to become a trusted partner by seeking to understand the business’ environment – their vision, priority, and challenges.


•    Must have experience with the Software Development Life Cycle (SDLC)
•    7-10 years of business analysis experience, preferably within the SAP implementation space
•    Possesses business-user/high-level understanding in the areas of website integration, data integration methods and procedures, and software development lifecycle
•    Ability to manage several/multiple projects/priorities simultaneously, under tight deadlines
•    Client expectation management, Program management, Financial management and Technology product delivery experience is required.

•    12 to 15 years of relevant technical and business managerial experience. 

•    May require knowledge of one processes/services. Business experience should include assignments in multiple business and technical processes.

•    Technical and/or ITIL, or equivalent Certifications 

•    Must be able to understand, gather and write business requirements of systems
•    Must possess strong negotiation skills
•    Proficient with Microsoft Office including PowerPoint, Visio, Word, Excel, and Outlook
•    10-15% travel required 
•    Ability to multi-task and be project-oriented
•    Ability to analyze and suggest effective routes to achieve project goals
•    Ability to utilize computer technology, possess effective technical writing ability, as well as strong oral communication skills
•    Proven ability to develop and manage contracts, budgets, and schedules
•    Fluent PC computer skills with intimate knowledge of the Microsoft Office suite, project management programs and other charting/flowcharting/diagramming software such as Microsoft Visio
•    Ability to deal with crisis situations that require me to make major decisions involving people, resources, and property
•    Excellent interpersonal and supervisory skills
•    Requires experience in managing large teams and building relationships with people at a variety of levels.

•    Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.

•    Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated

•    Master's degree in related technical/business areas or equivalent.

•    Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.

Must possess impeccable verbal and written communication and presentation skills to effectively communicate at all levels, including C level executives of Fortune 500 companies.

Requisition ID:39127
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology

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